Order Processing Without Customer Tiers Costs More Than You Think 🔥

E-commerce client. 380 orders monthly. Treating all customers identically.

Built automated order processor with VIP segmentation.

THE CLIENT'S CHALLENGE:

Manual order processing. Download PDF. Type details. Check inventory. Validate credit. Select carrier. 35 minutes each.

No customer tier awareness. $500K lifetime VIP waits same 2 days as $500 first-time buyer. Rush deliveries queued with standard. Credit checks inconsistent.

Problems mounting:

- 42 duplicate orders shipped ($127K)

- 67 credit limit violations ($182K at risk)

- 89 VIP service failures (complaints)

- Inventory checks miss stock-outs regularly

THE AUTOMATION:

10-node workflow with tier-based intelligence:

Gmail Trigger → Extract Order → PDF Vector Segmentation → Duplicate Check → Multi-Warehouse Inventory → Credit Validation → 7-Factor Fraud → Priority Scoring →Smart Carrier → [Auto-Fulfill] OR [Manual Review]

CUSTOMER SEGMENTATION DATABASE:

Platinum tier ($500K+ lifetime): Same-day processing, free express shipping, 15% discount, $50K credit limit

Gold tier ($250K+): 1-day processing, free ground shipping, 10% discount, $100K credit limit

Silver/Bronze/New: Standard 2-day processing, standard rates

DUPLICATE DETECTION:

Fingerprint: Customer name + PO number

Check: Historical order database

Result: Zero duplicates processed since deployment

100-POINT PRIORITY SYSTEM:

VIP status: +50 points (platinum/gold)

Rush delivery ≤3 days: +40 points

High value >$25K: +30 points

All in stock: +10 points

Critical: Same-day

High: 1-day

Standard: 2-day

MULTI-WAREHOUSE INVENTORY:

Three warehouses: US-EAST, US-WEST, US-CENTRAL

Geographic routing by customer state. Primary warehouse checked first. Falls back to secondary if primary out of stock. Identifies split shipments automatically.

7-FACTOR FRAUD DETECTION:

1. High value order >$50K

2. Large item count >20 items

3. New customer + large order

4. Pricing calculation mismatch

5. New shipping address + large value

6. Price variance 100%+

7. Credit utilization >80%

Risk level: Low (0-1), Medium (2), High (3+)

SMART CARRIER SELECTION:

Critical priority: FedEx Express (2-day)

VIP with free shipping: Best ground option ($0)