Hiring Customer Success Operator (remote)
You know how to keep clients informed, supported, and moving when there are a lot of moving parts. Maybe your background is in customer success, onboarding, account operations, delivery, or support operations. Maybe you have worked alongside founders or operators and know what a good handoff, recovery plan, and progress rhythm actually look like. This seat is for the person who can turn scattered context into clear next steps and consistent follow-through. ## What the company does The team builds systems, process, and implementation support for operators running service-heavy businesses. The work sits at the intersection of client delivery, onboarding, documentation, workflow design, and internal execution. The environment is remote, fast-moving, and standards-driven. ## The seat You will guide operators through their early implementation and operating phases. You will run check-ins, track progress, catch risk early, and make sure internal context stays clean enough for the next person to step in without confusion. ## What you will actually do - Hold recurring check-ins with active operators or clients - Run at-risk recovery when someone starts to drift - Keep the state tracker accurate: what is happening, what is blocked, and who owns the next step - Coordinate onboarding, follow-through, and handoffs across the team - Capture recurring questions and turn them into clearer SOPs, templates, and enablement material - Escalate blockers early and keep things from going stale ## What strong performance looks like - People know what is happening, what is expected, and who owns the next step - Internal records are clear enough for another operator to understand status quickly - Repeated questions become cleaner process and documentation - High-potential accounts get timely support without creating manual chaos ## Who this is for - You have experience in customer success, onboarding, account operations, delivery, support operations, or a similar role where follow-through matters