ManyChat in 2025 is no longer “just a chatbot tool”. It’s becoming: a lightweight AI sales + support system. Latest update: 📩 1. Auto DM New Followers (Native, No Hacks) ManyChat can now: - Detect new Instagram followers - Send an instant, compliant welcome DM 🧠 2. AI-Based Message Understanding (Not Just Keywords) Users can reply anything: “How much is this?” “Pricing?” “Is it expensive?” And ManyChat routes them correctly using AI intent detection. 🔀 3. Auto Route to Sales / Support / Nurture Based on intent + behaviour, ManyChat can now: - Push hot leads to sales - Send buyers to support - Keep cold leads in nurture No buttons required. This is where it starts feeling like a mini CRM. 🧑‍💻 4. AI Inbox Assistant Inside the inbox, AI now: - Summarizes conversations - Suggests replies - Flags “high buying intent” users For founders + small teams = huge time saver. 📊 5. Conversation-Level Analytics Not just:❌ open rates❌ click rates But: - Which DM paths convert - Where users drop off - Which intent makes money This is gold for funnel optimisation. Curious: Are you using ManyChat for sales, support, or lead gen right now?