Everyone can build a workflow.Very few can build one that survives scale.
The real enemy isn’t complexity—it’s invisible dependencies.
When doing an AI audit, there are three hidden fragilities that show up again and again:
- Human glue steps:Tasks no one documents, but everyone relies on.When these disappear, the workflow collapses.
- Unstable data assumptions:Teams design automation around “clean, consistent input” that stops being true the moment volume increases.
- Toolchain drift:When each operator uses a slightly different version of the same process, the system breaks under growth.
If you want to be a real AI transformation partner, you don’t scale the workflow.You scale the conditions that allow the workflow to keep working. That means building tolerance for messy inputs, mapping decision ownership, and designing for variance—not perfection.
A workflow that only works in ideal conditions isn’t automation.It’s a fragile prototype waiting to fail.