I’m building an AI voice agent in Vapi and I need a provider that can handle both:
✅ Inbound/Outbound calling (UK numbers)
✅ SMS (send + receive, ideally)
✅ Good reliability in the UK (deliverability + call quality)
✅ Reasonable pricing + easy setup
I know Twilio is the common choice and looks cost-effective, but I’ve heard mixed feedback about reliability in the UK.
For anyone shipping real client systems in the UK:
Which provider has been the most reliable for you?
- Twilio?
- Vonage / Nexmo?
- Telnyx?
- MessageBird?
- Sinch?
- Anything else?
If you’ve used it with Vapi specifically, I’d love to know:
- call quality experience
- SMS deliverability
- pricing surprises
- any setup gotchas
Thanks in advance — want to pick something stable before I roll this out to clients.