I’m currently exploring options to white-label a comprehensive AI voice agent platform and would like to evaluate your solution or discuss a possible collaboration.
Below is a detailed outline of the features and capabilities I’m looking for:
🔹 Core AI Voice Agent Features
- Inbound call handling (customer queries, support, appointment bookings, lead management, etc.)
- Outbound calling with campaign scheduling (cold calls, follow-ups, reminders, surveys)
- Batch calling / auto-dialer support
- Voice cloning for custom-brand voice
- Natural conversation flow with NLP/NLU support
🔹 Communication Tools
- Bulk SMS & WhatsApp integration
- Trigger-based messaging (e.g., missed call SMS, lead follow-ups)
- Import/export contacts via CSV or API
- Caller ID masking and local number routing (optional)
🔹 CRM & Contact Management
- Integrated or embeddable CRM system
- Contact list management with tags, status, notes
- Seamless integration with popular CRMs (HubSpot, Salesforce, Zoho, Pipedrive, etc.)
🔹 Call Intelligence & Analytics
- Real-time dashboards with KPIs (calls made, duration, success rate, etc.)
- AI-based call scoring (intent detection, sentiment analysis, outcome mapping)
- Call transcripts and downloadable call recordings
- Time-stamped conversation logs
- Funnel visualization (answered, converted, dropped, etc.)
🔹 Automations & Integrations
- Zapier integration for easy automation across thousands of apps
- Webhooks, APIs, and native integrations with tools like Slack, Google Sheets, CRMs, etc.
- Workflow automations (e.g., auto-create CRM lead post-call)
- Integration with marketing tools, calendars, and email platforms
🔹 Admin & Dashboard Tools
- White-labeling: custom branding, domain, and UI
- Role-based access control and permissions
- Detailed user activity logs and audit trails
- Notifications and alerts (SMS/email/push)
- Real-time monitoring of call activity and system health
🔹 Advanced Capabilities
- Multilingual support
- AI escalation to human agents when necessary
- Compliance-ready call storage (GDPR, HIPAA if applicable)
- Training mode for voice agents (learning from past transcripts)