Mar 31 • General Discussion 💬
A guy just asked me about Eleven Labs for AI voice agents.
Here's what I told him: This isn't just about picking a tool - it's about deciding who you want to be in this business.
The tech is the easy part.
Let's be real about AI voice tools. Eleven Labs? Yeah, it sounds impressively human. But knowing whether that matters to YOUR business is the real question most people skip over.
There are two paths here:
-Be the tech expert who knows every Eleven Labs setting
-Be the problem-solver who makes client headaches disappear
I've watched people succeed and fail on both paths.
Here's a painful lesson I learned: The moment you start talking about technical details, you hand clients a reason to hesitate.
They start thinking "Wait, I don't like that tool" or "That sounds complicated" instead of "This solves my problem."
My approach now?
I simply show clients where they are (struggling with customer service), where they want to be (efficient, affordable support), and stop there.
The "how" just muddies the waters when they haven't even decided they want the destination.
Something I've been thinking about: Soon, hearing an AI voice on customer service might actually be preferable.
"Thank god it's AI" could replace "thank god it's a human" because we'll associate AI with consistency and humans with... well, having bad days.
Best shortcut I've found: Build genuine relationships first.
When people trust you, the tool discussion becomes irrelevant.
They stop asking "which voice tech?" and start asking "when can you implement this?"
Trust simplifies everything.
Hope this helped! :)
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A guy just asked me about Eleven Labs for AI voice agents.
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