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32 contributions to Freedom Through Storage
Allowing non-tenants at your facility-
Just curious…on a previous post by Ying, she had mentioned allowing possible “future tenants” to view the unit before making a decision. We don’t typically allow anyone on the lot to “preview” the unit. I’d love to hear who in the group does this… reasons for why you do, or why you do not. Do many people ask for this? Look forward to hearing your answers
1 like • 5d
@Shane Chapin makes sense regarding the different call center and the training.
0 likes • 2d
@Keith Cantley I had this happen and he opened it and then turned around and left. I was on the phone with him until the end when he said he wanted to call me back when he got his wallet out of his truck. He then just drove away and left the unit door open.🤣
Additional streams of income-
Congrats to @Mike Perkins and @Tammy Perkins for reaching out to tenants to see if they need more space and have rented additional units. When a tenant can’t keep up with rent, we offer a smaller unit- opening their bigger unit to be rented at the current street rates. We also charge for 24 hours access, additional fees for cutting locks, new locks, mandatory insurance, and we set up parking spaces with any extra space that we have. I would love to see what other owners/operators do for additional streams of income… look forward to the call noon! See you there! 🙂
0 likes • 2d
@Shane Chapin that's awesome!
Paining
Anyone have painting done recently and have a recent quote they can share on price per sf?
0 likes • 2d
It's been a few years but this guy did mine and I was happy. https://www.facebook.com/share/17xuLbJViH/?mibextid=wwXIfr
0 likes • 2d
Also, check with your local municipality as often times they have beautification grants that you can utilize. I was able to utilize it for mine and I got a $5,000 grant.
Operations question
Hey Shane we’ve had multiple incidences where tenants “move out” and disable their credit card on file. They leave a bunch of shit but there isn’t any repercussion bc they’ve disabled their card. How do you handle this? We call and tell them there is a cleaning fee, etc. but what do they care since there is no way for us to charge? How do you go about this?
0 likes • 2d
I haven't found a good way or one honestly worth the hassle other than to clean it out and get it ready for a new renter.
Podio CRM
Is anyone familiar with Podio (CRM) and can show me how to add and remove users? I'm hiring a VA and want to use my existing Podio CRM and have the ability to remove them, if necessary. I've researched on my own, but can't figure it out. Thanks!
1 like • 3d
@Andrea Chapin no worries. Thanks for all you do!
0 likes • 2d
@Shane Chapin for a few years but only myself, so that is why I didn't know how to add/remove people. What CRM do you use?
1-10 of 32
Wes Eaves
3
5points to level up
@wes-eaves-8774
Live in North Florida and purchased a self storage facility in May 2022.

Active 15m ago
Joined Dec 31, 2025
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