Hi just made my first sale which is very exciting and also keen to see the process from start to end. I think I might have made a rookie error though. I’ve only used the bulk software update to load to Etsy. When I imported my order to Print Shrimp the file couldn’t be found as the titles didn’t match. I’m assuming that all of my file names need to match exactly the long Etsy title and currently I don’t think they do. I’ve a short descriptive name on my Print Shrimp uploads. Is the best thing to do to edit all of my Print Shrimp image names to match Etsy?

So I currently use Leonardo Ai which is great & easy to upscale but not the cheapest. I've tried the free Upscayl but doesn't seem to work for me (comes up with error), It may be because I'm on a Microsoft Surface pro tablet. What does everyone else use? And what costs, if any? Thankyou

Hi, getting myself all mixed up over dpi and print quality and I think my confusion is from the video tutorials. In the videos Tom talks about upscaling in midjourney by using the creative upscale button which I have done and I’ve done this for all my images. But when I look at the properties of these images the pixels are much lower than the recommended for printing and nowhere near 300dpi? It makes sense to offer the big sizes so before I carry on with more and more listings and make my problem worse would folk recommend that I upscale all my images for A2 and bigger another way?

Hi, I made the mistake of not paying attention to my poster's DPI. I was wondering if there's an easy way to update the existing print shrimp files with the same image but the correct DPI.

Hey guys, Thought it might be useful to have a big old list of our FAQs. Please take a read through this and familiarise yourself with how we operate! How do I place my orders? Placing your orders is very simple with PrintShrimp. Unlike other platforms, we allow to create your products on your marketplace of choice, and then come to PrintShrimp for fulfillment. You can manually place orders, by filling in your customers address and uploading your print file. We also offer Etsy integration, allowing you to fulfill your orders with the click of a button. Head to the integration tab, connect your Etsy shop, and then click 'Import Orders' in your create order tab. We let you have the final say before fulfilling your order, so your shop is in your hands. When and how are my orders sent? Due to our extensive network of printers, it depends on the country of fulfilment. In the UK, we typically use Royal Mail 48. We use USPS Standard shipping in the USA, and AusPost Standard shipping in Australia. We print our orders on working days, but feel free to place your orders like normal on the weekends and they will be picked up and processed first thing on Monday. Our processing times vary from same day in the UK, to 2-3 days in other parts of the world. Please view of all of our processing and delivery times here. When can I expect to receive tracking numbers? You can normally expect your UK tracking numbers to become available at the end of the working day. In countries such as the US and also the EU, tracking is automatically added as soon as your order is shipped. You can see expected processing times, and therefore when you can expect your tracking, on our price table here. Please be aware that our locations open and operate in accordance with their respective time zones, and working days. The earlier in a day your order is placed, the faster we can get that order into production. Orders placed later in the day may not enter production until the next working day, due to when courier collections take place.