What tips do you have to get over the excessive use of filler words while presenting? I observed and instructor last week who had a bad habit of saying “So” as a filler word. It was very distracting, and definitely drew my attention away from the material. How have you overcome using them too much?

Maybe I’m shooting in the dark here, but I’d love your insight. If you’re looking to procure services from an external provider, what makes it easy for you to buy? Here is my context: I’m building a training and coaching firm that helps companies scale, emotional intelligence in their workforce. So we are talking about developing different soft skills, which when embodied, change behaviors and produce the right business outcomes. I can give more detail, but wanted to know your experience and insight best of my initial question. I’m getting some good initial signals from prospects, but I want to go in with something that stands out. Thanks for any at all detail, and experiences, you can share.

Do you have a solid process for mgmt input for training topics and content? I've found that a clear process for input is invaluable. However, the expectation should be that while input is encouraged and welcomed, it is not guaranteed to make it to the final product. Some of the best training topics have come directly from training requests from both management and team members. What is your process?

It's so cliche, but I also think it helps. What are your goals for the new year? Personal or professional, share them all!

Mondays can be rough. What wins do you have from last week?