A few days ago, my KDP account was suspended for alleged review manipulation. Since I spent a lot of time searching for similar experiences while going through it, I thought I'd share what happened and how the situation was eventually resolved. On June 13, I received an email from Amazon stating that my KDP account had been suspended because they had detected attempts to manipulate customer reviews. The email asked for detailed information about any methods used to obtain reviews, third parties involved, customer accounts, documentation, and corrective actions. At that point, Amazon did not mention any specific book. The suspension was account-wide. Naturally, I panicked. Like many people would, I started looking for answers everywhere. I analyzed sales patterns, review history, previous account alerts, and every possible explanation I could think of. The more I searched, the more confused I became. During this process, @Adriano Ferrigno helped me in every step of the way. He reviewed the case, analyzed Amazon's responses, and drafted each appeal that was submitted. I provided the underlying information and documentation, while he helped organize everything into clear responses and guided me through the process as the case evolved. I submitted my first appeal along with supporting screenshots and explanations of the promotional methods I had used. A couple of days later, Amazon replied. They still did not provide much detail, but they finally identified a specific ASIN that was under review. I then sent additional information related to that title, including documentation and a more detailed explanation of the promotional activities connected to it. Amazon responded again with what was essentially the same request for information. At that point, I provided an even more structured response, answered every question as clearly as possible, attached supporting documents again, and explained the steps I would take going forward. On June 21, Amazon reinstated my KDP account.

Hello, We have suspended your KDP account because we detected attempts to manipulate the customer reviews of your books. Posting reviews regarding your own books or offering any sort of compensation to customers for posting customers reviews is against Amazon's Community Guidelines. For more details about our Community Guidelines, visit Help: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF Before we can reinstate your account, please reply to this message with the following information: -- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews. Include the dates when you used these methods and details on any third parties you used. -- Contact information (name, email address, website, etc.) for any third parties you engaged with to obtain prohibited reviews or manipulate reviews. -- Identifying information for any customer accounts you or a third party used to post prohibited reviews. -- Documentation (e.g., emails, receipts) from any such third party confirming you used their service. -- List of any prohibited reviews remaining on the Amazon site. -- Description of steps you have taken to prevent product review manipulation within your books and how this will prevent future violations. -- After reinstatement, review your catalog and unpublish any titles or reviews that do not comply with Amazon's Community Guidelines. Once we receive your plan, we will review it and decide whether you may publish on Amazon again. If you do not send an acceptable plan within two weeks, we may permanently terminate your account. As a reminder, finding additional violations of Amazon's Community Guidelines may negatively impact your account status, and could result in the suspension or termination of your KDP account. If you have questions or believe you've received this email in error, please reply to this message.

I am positively surprised at how fast Amazon US approved the last two updates of my books. It took ten minutes or so. Did this change happen in other markets?

Amazon recently added another ads payment method, called payment by invoice, have any of you got a chance to use it and what details do they ask for this feature. I need this because my card has hit uper limit of single day transaction but fund transfer/internet banking has much higher limit and I can use that.

For any non USA citizen, when we get our royalties, we pay conversion charges on the amount and when we spend in Amazon ads, we again pay conversion charges, and in both the cases, some bank forex charges are also applied. So I was looking for a solution where I can keep my royalties in local account and pay via this one for ads, this way I can avoid double conversion charges. While searching about it online, I found out about Payoneer, according to AI mode of Google search, this saves 7-9% or transaction costs. So I am curious to know if anyone uses Payoneer or any similar service.