Oh man, I needed this win. 😅 WIN: After-hours AI routing system finally LIVE for a real restoration company 🎉 I’ve been in the trenches for MONTHS trying to get a real production call-routing system working for a national restoration company … and tonight it finally passed a full live test end-to-end. 🙌 What I just shipped: An after-hours emergency routing system where: - A Retell AI agent answers the emergency line - Collects caller info + ZIP code - Calls a custom tool that hits a Relay.app webhook - Relay talks to multiple Google Sheets to figure out: Is this weeknight vs weekend? Who’s on call (PC vs PM)? Which region (East vs West)? - - Relay sends back the exact human + phone number - Retell does a warm transfer straight to the on-call person I tested it live and the call actually rang the correct on-call contact. No manual fix, no “almost there”. It worked. 😭🔥 Why this feels huge: - I almost abandoned this because I hit so many walls. - Claude’s rate limits + weird errors slowed me down hard. I ended up abounding Claude and using Chat GPT and it did fantastic. AND NO STUPID RATE LiMITS! - I kept breaking little pieces in Relay — path logic, JS step outputs, missing fields, you name it. - There were plenty of “I’m going to shut this all down” moments. But I stuck with it, untangled the logic one step at a time, and now: - Retell + Relay + Google Sheets are working as a real, revenue-generating system - The business now has a 24/7 emergency line that routes intelligently instead of burning out staff - I have a repeatable pattern I can clone for other service businesses (restoration, HVAC, plumbing, etc.) I just wanted to share this because it’s one of those “this is actually running in the real world now” milestones that’s easy to skip past and move on from. If you’re stuck in the middle of a gnarly build: keep going. Your future “live test passed” moment is ridiculously satisfying. 💪 What’s a recent win you’ve had, even if it felt small at the time?

Hey everyone! The weekly Q&A is back. Please check the Calendar at the top to see when the session will be running. This will also be hosted on Skool Live, so you can easily join directly from this community. See you soon! Brendan

Hey everyone, How easy is it to find the videos, templates, and resources you need inside the community? If you voted 2–5, what specifically would help you find things faster?

**NEED HELP: Complex Call Routing System - Transfers Not Reaching Intended Phone Numbers** **THE SYSTEM I’VE BUILT:** I’m working on an emergency call routing system for a disaster restoration company. Here’s how it’s supposed to work: **Tech Stack:** - **Retell AI** - AI phone agent (“Julia”) that answers calls - **Relay.app** - Handles the routing logic via webhooks - **Google Sheets** - Stores zip codes, schedules, and contact info **How It Should Work:** 1. Customer calls the emergency line 1. Julia (AI agent) answers, collects zip code and emergency info 1. Julia triggers a Custom Function that calls my Relay webhook 1. Relay looks up the zip code → determines EAST or WEST region 1. Relay checks the current time/day to determine routing: - **Weeknights** (Mon-Thu 4:30 PM - 7:30 AM) → Project Coordinator - **Weekends** (Fri 4:30 PM - Mon 7:30 AM) → Project Manager from weekly rotation 1. Relay returns the correct phone number to Retell 1. Julia does a warm transfer to that number **THE PROBLEM I’M EXPERIENCING:** The system logic works - Relay correctly identifies the region, time, and which person should get the call. BUT when Julia tries to transfer, one of these happens: 1. **Call goes straight to voicemail** (phone never rings) 1. **Long silence, then disconnects** 1. **Operator message “call cannot be connected”** 1. **System pulls from FALLBACK data** instead of the correct coordinator **WHAT I’VE ALREADY TRIED:** ✅ Phone numbers formatted correctly in E.164 format (+12085551234) ✅ Outbound calling ENABLED in Retell phone number settings ✅ Webhook URL is correct and Relay receives the calls ✅ Custom Function in Retell is configured with proper JSON schema ✅ Testing with my own phone numbers (so I know they work) ✅ Verified the Google Sheets lookup is finding the right person/number **ADDITIONAL COMPLEXITY:** I also battled a **timestamp/timezone bug** where Retell was sending incorrect UTC timestamps to my webhook, causing Sunday night calls to be tagged as Monday morning (business hours). I worked around this by having my Relay workflow generate the current Mountain Time instead of trusting Retell’s timestamp.

Hi everyone, I’ve been working hard as a solo agency owner for over a year, and I’ve realized I don’t have the time or expertise to build everything myself. I’m thinking about forming a team. However, I’m a bit concerned. When I’ve asked for help before, I’ve received responses, but some of them have been scams, which makes it tough to open up my business to others. I’m hoping to create a team where we can all meet up together. Given that I’m in a more rural area (South East Idaho), I understand that might not be feasible. Regarding the team, the pay structure will be based on project completion. I’m particularly looking for: a Full-Stack Developer, an Automation Developer, and a Project Coordinator and a Sales person. If you’re interested and feel you’re a good fit for the conditions above, please get in touch with me.