Hi, I'm writing to request a refund for CalSync, purchased 3 days ago (purchase email: robin_weill@icloud.com). This isn't a change-of-mind request — the app's core advertised feature (syncing calendar events onto the generated planner) simply does not work. I reported this issue in detail 3 days ago (subject: "CalSync 1.7.1 — Generated PDF has correct layout but no calendar events") and have not received any response since. A 3-day silence on a paid product that doesn't do what it's supposed to do isn't a serious level of customer support. To summarize the issue: my connected iCloud calendars show correctly in the app, "Check feed" returns "Events found" for every calendar, and the planner generates successfully ("Ready to push"), but the generated PDF never shows any events — only the empty layout. I tested this on multiple planners, including a brand new one, with the same result. Google Tasks display correctly, so this is isolated to calendar events specifically. As a consumer based in France/EU, I'm requesting this refund on the grounds of product non-conformity (garantie légale de conformité — the product does not perform its main advertised function), which applies regardless of your standard return policy on downloadable software. I'd appreciate a refund to my original payment method. If you're able to fix the issue instead, I'm open to that, but given 3 days without any response, I'd like this resolved one way or the other. If I don't get a resolution, I'll be sharing a review about this experience with your customer support.

@Jose J Merci pour votre commentaire. Avoir payé autant pour ne pas se servir de leur logiciel, qui a buggé tant de fois pour moi. Et aucun retour de leur part, c'est dingue. C'est la première fois de ma vie que je mets un avis négatif dans un de mes posts, ça ne m'est jamais arrivé. Mais si j'ai un conseil : n'achetez pas leur logiciel, car après il n'y a absolument personne pour vous aider ou même vous écouter...