Reminder Live Class - Service Cloud Kick Off Session Tonight 8PM ๐ฅ
Today we kick off Service Cloud, this is the Salesforce solution used by companies to manage customer support, handle cases, automate service processes, and support customers across email, web, and multiple channels. What we will cover today Module 1, Service Cloud overview and business context โข What Service Cloud is and why businesses use it โข How support teams operate in real companies โข Understanding the customer support lifecycle Module 2, Case management fundamentals โข What Cases are and how they work โข Case lifecycle, statuses, priorities, and ownership โข How support teams manage and resolve issues ๐ Session starts at 8 p.m today Come ready to learn and ask questions, this is a core foundation for anyone serious about Service Cloud ๐ฅ Trailhead Link To Complete: Here is a link to help you out, its easy and i do not doubt your competence, https://trailhead.salesforce.com/content/learn/modules/service_lex/service_lex_case_manage Kind Regards, Godwin Mbah | Coach & Mentor