I like the niche focus around service and dealership operations, a lot of businesses struggle with growth because operations and systems behind the scenes aren’t optimized properly. I’m curious, from your experience in coaching, what usually creates the biggest improvement for dealerships first. leadership, team accountability, or operational structure?

That’s a strong perspective, Gray, and honestly it makes a lot of sense. A lot of businesses focus heavily on systems, sales, and operations, but without the right leadership behind it, everything eventually becomes unstable. Strong leadership really does shape the culture, accountability, and long-term direction of the whole team. From what you’ve seen personally, what’s usually the biggest reason leadership breaks down in dealership environments?