The Power of Sales in Startups and Life🙌
People often view sales as a second-class skill, but I'm here to tell you that it's a superpower that can transform your startup, marketing, and life. I've spent the last 5 years in sales, and I've learned that it's not about being pushy or scammy. It's about understanding people, building trust, and facilitating their journey to success. Here are some key takeaways from my experience: • Sales is about empathy and observation: You can't teach sales in school; it's about learning by doing and being empathetic. • You're always selling: Whether it's an idea, product, or service, you're always selling something to someone. • Be a doctor and coach: In sales calls or demos, you need to understand the customer's needs and guide them to success. • Facilitate, don't sell: In modern sales, you're not pushing products; you're helping customers choose the right fit. • Build trust, don't push to buy: Research, be honest, and build rapport to establish trust with your customers. • Tell a story, don't take orders: Create an emotional connection with your customers by telling a story that makes them the hero. • Articulate value, don't discount: Show the ROI, and only offer discounts when there's a multi-year commitment. • Disqualify hard, don't be greedy: Focus on the right customers, and don't chase bad fits that can lead to unhappiness. • Need analysis is key: Describe the customer's problems better than they can, and they'll assume you have the best solution. • Have fun: Sales is about connecting with people, so make it enjoyable and create a wow factor. • Delight customers post-sales: Follow up, stay in touch, and ensure customer satisfaction. • Smart follow-up is crucial: Restart conversations with genuinely interesting information, not just generic check-ins. • Build genuine relationships: Care about your customers, solve their problems, and talk about more than just weather and work. • Surprise and delight: Provide resources, support, and surprises that exceed customer expectations.