I’m curious whether anyone else is experiencing anything like this with Anthropic support, because I’ve now managed to encounter it from both sides: personal Max customer and Enterprise owner/admin. On our Enterprise account, a user provisioned through Microsoft Entra/SCIM changed her name. That appears to have broken the association between her provisioned identity and her existing Claude account. After several days going around in circles with Anthropic’s Fin support bot, I raised support cases. Nearly three weeks later, we’ve had no human response — I’ve checked that I properly configured Enterprise admin/owner contacts they are correct. Separately, my personal Claude Max 5x account has now developed an authentication problem. I can still access the existing paid account from my iPhone and iPad, but logging in from Windows with the same verified Apple private-relay email address sends me to “Create account” instead of my existing account. I have exhausted all the typical browser caching and Apple settings options. I therefore can’t use Claude properly on Windows/Claude Code, nor can I manage or cancel the subscription through the iOS app because it was purchased outside Apple’s billing system. I’ve had to basically instruct my bank to block the next subscription payment and now feel like my time working with Anthropic is basically done. Again: support request raised, and so far no human response. I even tried alternative published contact routes, including safety/privacy-related channels where appropriate, only to have cases closed without anyone actually engaging with the underlying access/support problem. So this isn’t really a complaint about an AI chatbot failing to solve an unusual technical problem. It’s the apparent absence of a reliable escalation path from the chatbot to an actual human being — even for an Enterprise customer. Has anyone else experienced this with Anthropic? More importantly: does anyone know a genuine route to a human at Anthropic who can deal with account/Enterprise support issues, rather than sending me back into the Fin support loop?

From a global perspective, we are all AI reward-chasing pigeons...Scurrying around with our own ideas of how to harness the power of LLMs. Everyone thinks their approach, however poorly constructed, is right. Why? It's because the reward for getting a probabilistic, nondeterministic tool to regularly output the winning answers (pigeon food) is hard but the goal posts are always moving (one day it's prompt engineering, the next its skill building, to AI agents building, to Multi-Agent builds and Agentic Workflows, all the while there are Ralph loops forgotten and recycled as just loops, now there is SDD and may ICM save us all) meanwhile Model releases change how it all works from day to day and harnesses of all flavors are sprinkled throughout (OpenClaw/Hermes/OpenWorker/Grokbot/etc) most people are left guessing, and some guessers are better than others no matter how departed from reality. This made me reflect on the Pigeon experiment I remembered learning about...in 1948, renowned psychologist B.F. Skinner published a groundbreaking study titled "'Superstition' in the pigeon" in the Journal of Experimental Psychology. The study demonstrated how animals develop accidental, repetitive "rituals" when rewards are delivered completely independent of their behavior. Will we escape? Or are we doomed?

It’s live. Starting today, everyone in Clief Notes has access to the new Clief Notes AI. The easiest way to use it? Don’t overthink it. Ask it the question you would normally ask me. “Where should I start?” “What should I focus on next?” “Where did you talk about [topic]?” It’ll use what’s already inside Clief Notes to help answer you and point you toward the right lesson or resource when there’s something worth going deeper on. The goal isn’t to give you another AI tool to play with. It’s to make everything already inside this community easier to actually use. If you want Access to it Comment "READY" and we'll send you access to it!

You can now leave reviews on the about page (only paying members which is a little annoying but that's Skool settings not mine) It would seem there is a review page, even if you may not be staying long or have gotten your fill out of the content, if I have helped in any way please leave a review by clicking on this link to help others understand what is in here! https://www.skool.com/cliefnotes/about

EDIT: WE HAD OVER 100 PEOPLE SIGN UP IN TEN MINUTES....GOING TO BE ROLLING OUT ACCESS ON SLOWER BASIS NOW SO I DONT RUIN MY BANK ACCOUNT WITH TOKEN SPEND FOR YALL (im covering ai costs for everyone) but keep applying we are keeping track and will be letting more people in and reaching out about getting you all access one by one especially VIP. Our Platform is here, the thing a lot of you have been asking for and I have been teasing Take your ICM folders and second brains, put them in the cloud, and work on them together in real time. You upload your folders and files. One strong model with a good harness reads the map and becomes the agent you need. No new agents to build, no zip files to pass around. Each workspace runs in its own container. It renders your markdown, edits your files, installs packages, runs Python and Playwright, and multiple people can work in the same space at once. No Mac Mini needed to keep your data separate either. We're opening it to VIP and alpha testers first, and I'm covering the AI cost while we test so cant do a full role out yet. Free AI use which is great for those users, not great for my bank account haha. ✍️ Sign up for access: https://docs.google.com/forms/d/e/1FAIpQLSdSnToxclxt8EgoB2GizrEvHP7gzOedVcRXdCkpi1SZwR8ZfA/viewform 🔗 Questions, or want to work heavier with this? Email info@eduba.io