@Natalie Bergsma We find our clients are 50/50 on text, but we do see an increase in meeting confirmations via text. The issue we faced was the use of personal phones to text clients. We had to be very intentional about using on Redtail Speaks for clients in order to avoid any possible SEC violations. We have a policy on employee texting, including what can be discussed in a text and what cannot. We moved most of our employee related communications to Microsoft Teams for compliance as it is archived with the same company that handles our emails.

@Joe Moss, I am 100% with you and Jackie on this. I am trying to slowly turn the over-management style that was here prior to my tenure into more of a team-level management style where I trust individuals to get things done. I was brought on to transition the company from the founder's ownership and direction to the next generation and to help build the company, as now that it is what is considered a medium-sized business, this is where the wheels can come off the bus quickly and easily. I knew it would be a struggle, as I cannot imagine handing over a baby that I spent 30 years building to someone who I just hired to slowly implement the strategic plan we developed and trusting them not to fumble or worse. This is my wheelhouse—taking small businesses to medium size. Big business happens overnight, usually without warning. It is during the transition from small to medium that the management and marketing teams begin to wonder if they should fire the founder or do something more permanent. I plead the 5th.

Great idea, Kate!

We have been having ongoing issues with Redtail, and our IT department is fit to be tied with the lack of response to the new ticketing system for issues. We are hesitant to move forward with their growth program due to this concern. We are currently on a Broker/Dealer agreement but are being told that if you want the new bells and whistles, accept a 650% increase in monthly cost.

@Matt Etzler, as you can tell, it is a bit of a pain point for me as well. Hey, you want to retain imagining and Redtail Speaks—pay up!

Hello all. I am Kevin, and I am a Michigander currently working in Bloomfield Hills. I am newer to the RIA world but have over 30 years of experience in the finance and operations world. I am the business and operations manager for a boutique RIA firm that has been in business for 20 years. I was brought on board to assist with strategic planning and the transition from the founder/owner to the next generation (time to be determined). The biggest pain point(s) is the tech stack, which is highly segmented and not even close to fully implemented.