Agency charged client $890/month for "monitoring and maintenance." I asked to see the logs. Last login: 6 months ago. Last change: 11 months ago.
Agency charged client $890/month for "monitoring and maintenance." I asked to see the logs. Last login: 6 months ago. Last change: 11 months ago. The subscription scam nobody talks about. THE MEETING Coffee with a potential client. Small e-commerce owner. Her: "I pay $890/month for automation maintenance" Me: "What does that include?" Her: "Monthly monitoring, updates, optimization" Me: "Can I see your automation?" THE INVESTIGATION Logged into her n8n instance. Checked activity logs: - Last user login: 6 months ago - Last workflow modification: 11 months ago - Last execution: Running perfectly every day - Errors in past year: 0 Her: "They send monthly reports though" THE MONTHLY REPORTS Pulled up 6 months of reports. All claimed: - "6-8 hours invested" - "Multiple optimizations" - "Issues resolved" - "Proactive monitoring" All completely fabricated. Nobody logged in. Nothing changed. Reports were templates. THE MATH Her payments: - $890/month × 12 months = $10,680/year - Last actual work: 11 months ago - Money paid for nothing: $9,790 She'd been paying for almost a year of nothing. THE CALL She called them on speaker. Her: "Your last login was 6 months ago" Agency: "We monitor externally" Her: "Nothing's been changed in 11 months" Agency: "If it's not broken, we don't touch it" Her: "Then why am I paying $890/month?" Silence. Agency: "The retainer covers availability" Her: "Availability to not log in?" She canceled. THE REALITY Looked at what they built. Simple workflow: - New order triggers - Send confirmation - Update inventory - Create shipping label Runs perfectly. Needs zero maintenance. That's WHY they never logged in. THE HONEST PRICING Her: "Can you take this over?" Me: "There's nothing to take over. It runs fine" Her: "What if something breaks?" Me: "I'll rebuild it in 10 minutes with Skada AI Charge you $500" Her: "No monthly fee?" Me: "Not for doing nothing" THE PATTERN I've audited 8 "maintenance contracts" now. Average findings: