hi all - this is a question for the entrepreneurial men of the group. I recently started my own marketing firm and I have encountered two problems. I’m having trouble with. First: a client hired me for $1000 website refresh (just updating the look and optimizing for SEO without making any changes to the copywriting or information) - it was somebody who I used to work with and an old job so I gave them a discount to $800 and even threw in a free photo shoot for their business. They also asked me to help them set up their Google business profile for dumpster rental services, which I did, but the profile was suspended because they have a number of competitors with basically the same business name and they are operating out of the back lot where someone else has their business. Because of this, we had to submit an appeal which requires him to furnish some basic business documents - his business license and a utility bill that shows both the business name and the address they are trying to get listed under. He sent me incorrect documents the first time, but I figured I’d give it a try, and naturally, they didn’t work, so now I want to submit a secondary appeal, but he can’t get me the documents needed nor has he given me the greenlight to remove his address from the listing use his actual registered business address, which is his home and in that way, he could then send me utility bills and the business license and all the information would match. At this point, he’s paid me $400, but since he won’t give me the documents, I can’t finish the business profile(which is arguably the least amount of work) and I feel that I should be paid the last 400 since the failure to set up the business profile is currently on him. I would still do the work of submitting the appeal if he got me the documents, but I’d rather get paid because nothing that is happening is a result of me. I really don’t know how to approach this issue because at one point it feels petty to ask for the money that I’m owed and on the other hand chasing him down time and time again to provide the right documents feels like it’s not worth my time since I’m busy trying to do sales and complete work for my other clients.