I like to tie up loose ends on Friday too, and get the car washed.🤣

Hey Joe, for me it is learning. I was thinking about the evolution of my company the other day when I was contemplating our use of ai. In the beginning the company was ran through a At A Glance calendar notebook, generic invoice carbon copy paper and an electric typewriter. The Yellow Pages were too expensive to advertise so we used fliers and the PennySavor. Then came the 1 gigabyte computer and printer, our first CRM and Quickbooks and eventually a website that I had to create myself. Then came Coaching, Setting customers up on Credit Cards for payments to solve cash-flow, endless experiments (Test and Measure), Capital infusion, SEO improvements, Call Tracking, Spreadsheets, more Coaching, and now ai. All these transitions required "Learning" first. The planning came naturally and was a byproduct of the learning.

This was a good cast fellas. I have been using GPT for a while now and learned that it has limitations, will make mistakes, and is forgetful when the chat becomes too long. Recently I have played around with Claude and quickly discovered the wall you will hit if you want it to spend a lot of time on content and calculations. Honestly I was disappointed with the loss of exchanged data when it decided I had run out of the allocated resources I was allowed on the Pro Plan. It was like BAM! One third of the conversation just "Poof" disappeared. I asked it; "What Happened?" Its response was "UHHH! What do you mean?" I said, "We were just having a discussion and you were explaining X, Y, Z?" Claudes reply; "I don't know what you are talking about" :( I have never had that happen with ChatGPT. For 2026 I have decided to lean heavily on ai with admin tasks and sales workflows. Some platforms we will be using other than our CRM- ChatGPT, Zapier, Smith ai, Call Rail and HRCloud w/ADP. I am wondering how big I can grow the revenue and bottom line with these tools.

At the 14-minute mark, when you were talking about the “perfection” trap, it really resonated with me. It reminded me of a band I used to play in. We were recording original songs, and the singer believed every track had to be completely “sanitized.” Every tiny nuance or imperfection had to be corrected — even the kind of thing the average listener would never notice. In the process, all the human soul, feeling, and warmth got stripped out of the music. What was meant to make it better actually made it lifeless.

People buying from convenience is so true for low ticket items. Just answering the phone increases the "yes" by 80%.

Learning to accept the learning curve and focusing on the bigger win.