Pro Tip - What to say when you don't know!
Pro tip: If you are asked a question by your boss, customer, or anyone, and you don't know the answer, instead of jumping around trying to answer it in a roundabout way or to make a elongated statement on why you don't have it, just say, "I don't know. I will find out." That phrase I learned early in my career. I was doing electronic sales in the 90s, and the lesson came up again when I was a trainer and was flying around the world on the latest technology, teaching how to do penetration testing and teaching how to deploy firewalls and consulting. In multiple times, mentors and ultimately myself gave the advice. "If someone asks you a question that you do not know the answer to, say, 'I do not know. I will find out.'" Write it down and then work as hard as possible to get the answer. And then you bring it up and you share the details. That last part is super important. Do you have a tendency to not do it? The reason is, in that moment you did not know, and you thought it was a moment of weakness, a moment of vulnerability. A notch lower in your career ladder because you were called out and you didn't have the answer to a question. And so as a result, your ego has you not excited about re-visiting that moment and now have an answer because you have to reopen that moment and approach it again. But the truth is, you're coming back as the victor. You have the knowledge now. You have the information. You could make everybody's life better and make them aware right now. So tell them, "Be the one to institute it, be the one to initiate it, step into the light, own the moment you have the answer." And now you have matched your say and your do together. Byproduct of you doing this is you are demonstrating your ability to deliver on what you say and that you're not going to waste time explaining away upfront why you don't have it. The takeaways here: If you ask a question and you do not know, say, "I do not know. I will get you that answer," and then go get the answer and communicate it clearly and concisely with no excuses, no dialog as to what it took or why it took so long or whose fault it was that you didn't have it. None of those details matter - only the answer. For you, you gained a lot of insight as a result of overcoming that journey and all those excuses and all those reasons you didn't have it. So to win-win-win: Be upfront, you got this.