@Declan Ullrich Ah.. So it looked great on your device/screen re: colors, brightness ? Sharpness and adequate pixel dimensions might account for the 'blurred' for the print size, but do you prepare your art on a Mac/Macbook? Also, did the buyer order matte?

@Declan Ullrich I only brought up both Mac and matte paper as some artists who prepare their digital work on Mac's without adjusting their screen brightness down considerably are often, in my experience, 'proofing' their artwork on screen showing the art much brighter that it will be on paper. Then matte paper soaks up more ink and is less reflective and that can lead to a dull, less bright image too, compounding the dull, underexposed print if combined with lack of awareness of some measures to take if you're doing this stuff on a typical Macbook. Just curious.

Thanks for the tips. and re: "Edit: just make sure on the listing you state it has a margin for framing purposes.. otherwise some numpty will complain.." I think you're right on this.. as that adage goes "No good deed shall go unpunished" 😅

I checked this poster out on your shop and you have a very attractive Etsy Shop(!), pro in every way👍 What I see when I look at this poster , TOFINO, is mid-century aesthetic, with subtle vintage grain, soft print texture, and (to my eye) muted retro tones. In every way, a very cool, classic poster. But what I think you ran into was this from a buyer who is clueless about posters in general -- non-technical buyers often equate intentional vintage textures—like film grain, halftone dots, or paper wash—with low-resolution pixelation or poor print quality. When a buyer expects razor-sharp vector shapes or smooth digital gradients, any stippling or grain inspected from six inches away gets labeled as "blurry" or "pixelated. They just don't understand vintage poster aesthetics. I look at TOFINO and see a classic, but poster Nimrods look at it and see - 'pixelation', and they might not even understand what that means. What you could to do mitigate against this going forward, i.e, protect yourself from clueless buyers, is to maybe include a dedicated listing image featuring a 100% close-up crop of a textured area (e.g., the edge of the lettering against the clouds or the sky gradients), and maybe overlay explanatory text on that slide , i.e., "Close-up detail: Features authentic vintage film grain and retro texture." Also in your listing description.. for buyers who read them 😅, something like "Styled with an authentic mid-century aesthetic, including subtle vintage grain, soft print texture, and muted retro tones.", or whatever is most relevant, and then add, for those who are a little slow on the uptake something like "This artwork intentionally incorporates fine grain and vintage print artifacts to achieve an authentic retro poster feel. It is not pixelation or a low-resolution defect." , so then you have covered all the bases and if a buyer contacts you, shocked and disappointed when seeing some grain or noise in your poster, you can send them screenshots of all of the above and refuse refund. Just my 2 cents, great designs in your shop👍

@Michael Wright Your designs are awesome.. from the perspective of a poster aficionado (me..). Best success 👍

@Mat S Good advice. The best PSD mockups with smart objects.. are by Etsy Sellers, many are professional graphics designers and their designs beat the hell out 'ai mockup generators' which usually look like garbage. Hopefully this doesn't vioate any group rules, and I'm not affiliated with this shop in any way, but some of the best mockups I've found are from this Etsy seller 1stImpressionMockups https://www.etsy.com/shop/1stImpressionMockups , and he has complete guide to using them if you do it yourself in Photoshop but if not they should work fine in your app or any other bulk generator that handles psd with smart objects.

@Bart Tutaj Baby Steps, man... 😅