Hello everyone I am Jill and I am Director of Operations for an NHS111 provider who also delivers other urgent care contracts across NHS England. I am here because our patients are mostly triaged/managed over the phone and although inequality should not exist (we cannot see the patient), sometimes the language or descriptors for triage are fixed from a Caucasian perspective and it is only by searching through 1000s lines of code that we could eradicate them. I want to take this learning so my teams across the country get hungry to go looking for the language so we can make telephone triage truly inclusive. Examples like blood loss and describing pallor, or cyanosis, or skin/dermatology rashes etc often refer to signs and symptoms that do not work for black or brown skin. Also I know from past experience that either harm can be missed, or incorrectly diagnosed because the clinician or carer does not know how to recognise abrasion, contusion, or haematoma. It is taking too long for FGM to be addressed and we have been talking about FGM for over a decade! I am 100% committed to making healthcare accessible and inclusive and I can see from my military experience and also now in urgent care, that I (we) have work to do. I want to be part of that community that creates equity by removing obstacles. Thank you for letting me be part of the change and @Malone Mukwende I am so grateful to you for your energy and patience. Onwards my friend.