This past Wednesday I found out my employee was putting in his 2 weeks notice. To be honest, it was a gut punch. The timing felt terrible. We’re just stepping into the busy season, and even though I had already been thinking about hiring, I wasn’t planning on being forced into it quite this fast. For about 30 minutes, I just sat with it, prayed, and worked through that initial wave of stress. Then I responded to him and told him the truth: if he needed support moving forward, I’m here for him. I meant that. That may sound strange to some guys in business, but I really do believe that if we keep giving, it comes back. Luke 6:38 came to mind immediately: “Give, and it shall be given unto you; good measure, pressed down, and shaken together, and running over, shall men give into your bosom...” That verse gave me hope in the moment. I felt like the Lord was reminding me not to clamp down in fear, but to keep my hands open. So instead of spiraling, I just started taking the next step. I put together a hiring video. I built out a hiring page on the website. I started posting. I took phone call after phone call with applicants. I listened to their stories. I tried to stay calm and present instead of reactive. Within just a few days, I had screened over a dozen people. Out of that process, I found Bryan, who I believe is a great cultural fit with a lot of upside and long-term potential. I also connected with Samuel for part-time help, and there’s another strong candidate in the mix as well. So what started as a moment that felt like loss quickly turned into a moment of expansion. Even more interesting, my former employee may still become part of the bigger picture. Instead of viewing him only as someone leaving, I can now potentially send overflow work his way on a subcontract basis at around a 60% commission, which should put him well north of $50/hour whenever I’m overloaded. That changes everything. Now I can market more aggressively. Now I don’t have to panic if the new guys take time to learn.

What do you guys think of protective coating for the windows so that it stays clean for longer in areas like California?

what do you guys think of adding in screens, tracks, hard water removal, and paint scraping as well as the discount for anybody on a service plan and then having all of that as not free for one time cleans to make service plans an absolute no brainer choice to go with ?

@Darius Irani posted a poll recently and a few of you said your biggest fear this season is getting a 1-star review — so I wanted to make sure you know how to handle it so you don’t have to panic. Quick truth: 👉 It’s going to happen at some point. 👉 It’s not what hurts you — your response is. Quick game plan: - Stack up 5-star reviews (build a buffer) - Don’t panic — customers expect a few bad ones - Respond professionally (acknowledge + offer to fix it) - Follow up after jobs to catch issues early Also worth noting — a perfect 5.0 can actually look less trustworthy. 4.7–4.9 tends to convert better. I put together a full guide + response templates here if you want to be prepared: 👉 https://bluladder.com/pro/guides/how-to-handle-a-1-star-review-without-hurting-your-business Handle it right, and a bad review can actually build trust 👍

what do you guys think of pricing exterior as 8 dollars per pane and interior as 5 dollars per pane if I include glass, frames, sills, interior and exterior tracks cleaned, hard water removal, and paint scraping for any client on a service plan? and then having the 50,75,100 dollar discounts for biannualy, triannualy, quarterly. One time clean would not include the hard water or paint scraping