@Lynn Smargis I had specific questions for them and sometimes they would answer, once I even had a fifteen minute call with someone. They do many presentations, and I guess most questions are answered. But here is one thing I still haven't resolved with them: I cannot mark as fulfilled direct sales unless I add the very long tracking number, which I've done as much as I can now, but for my earliest sales I cannot find the USPS receipt with tracking numbers. They never indicated that I MUST put in the tracking numbers. I cannot find that info anywhere on their many presentations. I am not a professional writer, this writing thing coming only after my body got so afflicted with arthritis that I had to stop my sculpting career and then there is the sad conclusion to my biggest sculpture, my house that I handbuilt burned down so I just had to resurrect it in my first book. Thus my writing "career" started with "Handmaking My House And Building My Life."