This is kind of my struggle right now because I have a weird one I currently let no-shows book another appointment as long as they respond and rebook within 12 hours. But what happens if they no-show again? Or if they just never respond? My other nail tech friends tell me I’m too nice for even giving them another chance, but I also understand that things happen. For example, I had my first no-show a while ago and found out she accidentally overslept after working a double shift. I let her rebook, she came to her next appointment, and then she even pre-booked for 3 weeks. She genuinely meant no harm, and I ended up gaining a loyal client. It worked out perfectly in that case, but I know that won’t always happen. 😭 Should I make my policy stricter, or keep giving people that one chance?