What we have covered so Far : ✅ Service Cloud Console ✅ Case Management ✅ Queue ✅ Email-to-Case ✅ Assignment rules ✅ Lightning App Builder ✅Lightning Record Pages ✅ Page Layout ✅Dynamic Forms ✅Dynamic Actions 📢 New Topics Tonight/Project ✅ Web-to-Case ✅ Escalation rules ✅ End-to-End Service Cloud Implementations (Mega Project)

I'm excited to share that I have officially passed my Salesforce Certified Administrator examination! I recently graduated from the University of East Anglia with a Master's degree in Data Science. At the time, I assumed my MSc would be enough to open doors, and the thought of sitting another exam felt daunting. I began job hunting, but deep down I knew I wasn't quite ready, so I paused the search. That's when I was introduced to @Godwin Mbah , and things began to shift. I started learning on the platform, though admittedly I wasn't fully committed at first, travel and other commitments kept pulling my attention away. When I returned, Godwin encouraged me to take things more seriously. Confident from having just graduated, I sat the exam without adequate preparation, and I DIDN'T PASS. I was disheartened and hesitant to reach out to Godwin again, but we eventually met in London, where he encouraged me to restart my preparation properly through AI Pathway. I got back to work, and this time, I passed, and I noticed that many of the exam questions closely mirrored what I'd studied on AI Pathway. If you haven't subscribed to AI Pathway yet, I'd genuinely encourage you to do so. The platform has been a real source of motivation for me, and I see it as a stepping stone toward the next stage of my learning journey. I'm now progressing into an internship, which I believe will be an important step toward securing a full-time role. A special thank you to my coach, @Godwin Mbah , for your guidance, encouragement, and support. Your mentorship played a significant role in helping me reach this milestone. My sincere appreciation also goes to @Divine Lantum and @Josephine Nti for your continued support along the way. Thank you to the COMMUNITY for given me a good platform to express myself. Thank you ALL!!!

1. Reports & Dashboards • Review + Q&A 2. Automation - NEW - Introduction - Key Definitions 3. Screen Flow • Introduction + Hands-on If you have any question before the class kindly drop it in the comments section.

@Godwin Mbah Project Brief You are a Salesforce Administrator tasked with delivering operational reports for Sales, Support, and Leadership to support decision-making. All reports must be saved in a folder named: Business Operations Reports Report Requirements 1. New Leads Requiring Follow-Up Type: Leads Format: Tabular Scope: Leads created this month with status not converted Fields: Lead Name, Company, Email, Phone, Lead Owner, Created Date 2. Overdue Sales Activities Type: Tasks Format: Tabular Scope: Overdue, not completed tasks Fields: Task Name, Related Record, Owner, Due Date 3. Sales Pipeline by Stage Type: Opportunities Format: Summary Grouped By: Stage Metric: Total Amount per Stage 4. Support Cases by Priority Type: Cases Format: Summary Grouped By: Priority Metric: Case Count 5. Monthly Closed-Won Revenue Type: Opportunities Format: Metric Scope: Closed Won opportunities this month Metric: Total Amount

I’m excited to share that I have officially passed my Salesforce Certified Administrator exam! Balancing a full-time job with studying was challenging, but with consistency, determination, and God’s grace, I stayed focused and made it through. First and foremost, I give all the glory to God for His strength and faithfulness throughout this journey. A huge thank you to my coach, @Godwin Mbah for your guidance, encouragement, and unwavering support. Your mentorship played a significant role in helping me achieve this milestone. My sincere appreciation also goes to @Divine Lantum . Due to my work commitments, I couldn’t attend some of the live classes, but your recorded sessions filled that gap perfectly. The time, effort, and dedication you put into creating those videos made learning flexible and enjoyable, and they were invaluable to my success. I also want to appreciate the Pathway AI platform. Having an AI learning assistant built specifically for Salesforce made a real difference. The structured learning approach, guided explanations, and focused support helped reinforce key concepts and kept my preparation on track. It’s an excellent resource for anyone looking to build Salesforce knowledge in a more organised and practical way. Check TrustPilot.… Special thanks to @Iqmot Oladunni Yusuf for always being willing to help, answer questions, and encourage me whenever I needed support. To everyone in the Pathway to Salesforce community who is still on this journey, keep going. There will be challenges, but don’t give up. Stay consistent, keep practising, ask questions, and trust the process. Your hard work will pay off. Thank you to the entire Pathway to Salesforce community for creating such a supportive environment. I’m excited for what’s next and look forward to continuing this journey with you all!