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Owned by Glen

Gen X: turn 30 years of experience into income, with AI doing the tech part. Video courses, real help, people like us. Start free.

9 contributions to GoHighLevel w/ Robb Bailey
How I became a GHL certified admin + tips for anyone preparing for the exam
I took the exam last Friday and passed on my first attempt. I thought I'd share a bit about my journey and a few things that helped me prepare. I've been working around GHL for about a year, but I only started doing hands-on implementation work for clients about 3 months ago. During that time, I took courses, set up GHL for my own business, and helped 3 clients build and improve their systems. Honestly, I found the build tasks in the exam easier than some of the challenges I've faced in real client projects. 😅 The biggest challenge was the time limit. You only get 60 minutes, so you need to work quickly and know your way around the platform. I finished my build in 36 minutes, which gave me enough time to test everything before submitting. A few tips for those preparing for the GoHighLevel certified admin exam: 1. Don't just watch the videos. Follow along with the lessons and practice everything yourself in a sub-account. You'll learn much faster by doing. 2. Get comfortable with the platform. Spend time exploring GHL and learning where different settings and features are. Knowing where to find things can save you valuable time during the exam. 3. Build workflows manually. Avoid relying on AI to build workflows while you're learning. Create them step by step so you understand how triggers, actions, and conditions work together. 4. Practice with a timer. Try completing similar build tasks in 40 to 45 minutes. This helps you get comfortable working under pressure and leaves you some time to test everything. 5. Connect with people who have passed. Join community calls, ask questions, and learn from others who have already taken the exam. Hearing about their experiences can help you feel more prepared. If you're preparing for the exam, feel free to drop your questions below. I'll do my best to help based on my experience. 😊
1 like • 10h
Farhad, congratulations on passing first time. Leaving yourself time to test after the build is the detail I’m taking from your post. Which kind of practice task helped you learn the most before the exam? I’m learning automation and want to understand the steps myself rather than just watch them happen.
0 likes • 7h
That example helps, Farhad. Following the lead from the website through the follow-up and notification makes the pieces easier to understand as one job. I can see why building for a real business gave you useful practice. Thanks for making the exam task concrete.
First outreach gone wrong?
I positioned my offer as a i am a beginner but full of energy vibes and i got lot of responses but as time went on i realised the ones that i selected didnt followup at all, didnt give me really anything to work with, just empty promises for weeks, how would i filter these people? I wanted to start with a strong beggining but i feel its a hit or miss that i trust them or not..
0 likes • 10h
Török, did you get a chance to try the small, specific next step people suggested here? I’m learning sales and would be interested in whether it changed who followed through. A friendly reply and an agreed action seem like two different things to watch.
A callback should explain what the person asked for
Glen here. I’m learning sales and practical AI after more than 20 years in contracting. For a practice lead-nurturing workflow, I’m thinking about the wording of the human callback. “You filled out a form” tells someone where their details came from. “You asked about scheduling an estimate” reminds them what they actually wanted. I’d want the conversation to start with that useful context. How do you keep that original request visible for the person making the call? Is a short summary enough, or do you also keep the customer’s exact wording beside it?
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Websites
Hi guys, when selling websites on a monthly subscription plan, do we buy the domain for the clients and charge more for the expense? or making them buy one and getting access? this is in the case if they don't one. Thanks!
0 likes • 21h
@Moe Zuh Fair enough, Moe. I got ahead of where you were in the decision. Hearing how others handle it should give you a better comparison before you pick an approach. Hope you get some useful examples here.
1 like • 19h
@Moe Zuh My preference would be for the client to buy the domain in their own account and give the website provider the access needed to connect it, Moe. That keeps ownership and renewal notices clear. I can’t honestly tell you what most agencies do, but that’s the setup I’d choose for a straightforward handoff. I’d spell out separately what the monthly website service covers.
What information should survive the handoff after someone replies?
I’m learning sales and practical AI, with a contractor background. The follow-up discussions here have me thinking about the moment someone replies and another person needs to pick up the conversation. For a practice workflow, I’d want the next person to see the request, what’s already been discussed, and what still needs an answer. A notification by itself wouldn’t explain the situation. What do you include in a handoff note to make it useful without making someone read the entire history? I’m interested in the information structure before building the automation.
0 likes • 19h
@Vedant Heda That four-line structure helps a lot, Vedant. Preserving the exact price or date already discussed makes sense; otherwise the next person starts by undoing the trust the first person built. I also like keeping the customer’s own words separate from our impression of how warm they are. Thanks for the practical example.
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Glen Hutsell
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@glen-hutsell-6400
Rebuilding from contractor to online entrepreneur, I share my journey learning sales and AI to help people create a new income.

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Joined Feb 19, 2024
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