I would have posted this on my own thread but you have to be level two to do that. I’m an April 6th student, and I received my letter on April 28th. I signed it same day and sent it in along with my ACH info. I did a follow up May 11th and was told on May 12th they never received my signed document. They sent a link to upload it and I did. I did another follow up on the 15th and was told they still couldn’t find my signed document on the 17th(a Sunday oddly enough). I started school housed, and now I’m homeless. When checking my student aid account, there is still no loan information, and I’m still not even “enrolled” at Maestro as far as Student Aide is concerned. I’ve signed my MPN and everything else. Still nothing. I’ve expressed my frustration and my current housing situation to the financial aid department and I’ve just been told to wait basically. The lack of human interaction and lacking the ability to pick up the phone and call, makes me feel like no one is being held accountable for their lack of communication or empathy. I said that to say, stay on top of them as much as you can because “losing” a digital document twice is crazy work. Passed my psych final with a 95 though so yay!