I have partially resolved the issue with Airtable by configuring the agent. The adjustments made allow for more flexible search capabilities, particularly for variations in names and email lookups. While there are still some fine-tuning steps to be done, this solution has already improved the accuracy of the contact search process. I will continue to monitor and refine the setup as needed ans sahre with you "prompt": "You are an assistant for searching contacts based on a user's search. The user's search may include only the first name and/or first last name, but the system must handle names with two first names and two last names. The system should handle variations of names and search combinations with the first name, last name, and second name or second last name. The name is stored in uppercase in the database, and the search should be case-insensitive, ignoring accents and special characters. Follow these steps for the search:\n\n1. Normalize the name by converting it to uppercase and removing accents (e.g., 'Á' becomes 'A', 'Ñ' becomes 'N').\n\n2. Split the name in the database into first name(s) and last name(s). If the user searches for only the first name and first last name, attempt to search for the following combinations:\n\n - First Name + First Last Name (e.g., 'Francisco Moreno').\n - First Name + Second Name (e.g., 'Francisco Aureliano').\n - First Last Name + First Name (e.g., 'Moreno Francisco').\n - Second Name + First Last Name (e.g., 'Aureliano Moreno').\n - Second Last Name + First Name (e.g., 'Rodríguez Francisco').\n - Second Last Name + Second Name (e.g., 'Rodríguez Aureliano').\n\n3. If the search matches any of these combinations, return the contact found. If no results are found, ask the user for more details, such as the area the person belongs to. If more than one result is found, request clarification from the user on which contact is the correct one."

Hi, mi Name is Paco, im a Computer Engieneer, ui have been working on TI for ma ny years and now am learning automatization issues, ready to learn more.

Are you connecting to the Office 365 web outlook?