Tell buyers who handles the problem after purchase. A recommendation can be accurate and still create a bad experience if the buyer assumes you control billing, account access, refunds, product updates, or the vendor's help desk. A two-minute support map removes that confusion before money changes hands. Take one offer you currently promote and make a six-row table: - purchase and receipt - login or product access - product use and technical support - your affiliate bonus delivery - cancellation or refund request - privacy, account, or security issue For each row, record the responsible party, official contact path, evidence source, date checked, expected information the buyer may need, and what you are not authorized to do. Then run this audit: 1. Open the current sales page, checkout, terms, refund policy, privacy page, help center, and your affiliate agreement from their official locations. Do not rely on an old swipe email. 2. Verify the support link without submitting a fake ticket. Confirm whether it is a form, email, account portal, live chat, marketplace help desk, or payment-platform route. 3. Separate the vendor's product from your bonus. If you created the bonus, state exactly how buyers request it, what proof is required, delivery timing, support scope, and any lawful deadline. Do not imply the vendor supports your files. 4. Write one plain note beside the recommendation: "The vendor handles product access, billing, and refund decisions through [verified path]. I handle only the bonus described here through [your approved path]." Adapt it only to facts you can prove. 5. Test the note with a disposable draft page or email. Make every link readable, label the affiliate relationship, and check that the support path still works on mobile. 6. Create three sample questions: missing login, bonus not received, and refund request. Route each one to the correct owner without asking for a password, full card number, or unnecessary personal data. 7. Add a dated recheck before every major promotion. If ownership or the support link is unclear, say so and pause the claim rather than inventing a handoff.