I’ve had a previous customer who purchased on 29/11/25 just message me through Etsy for help with an order. They are asking for a refund as Etsy credit just because they didn’t go with the frames they bought from elsewhere. He said there’s no issue with the prints itself. And it was a big order of 4 prints. What do I do because I don’t think that is my fault, nor should lose money for it? If anyone could give me their opinion or advice I would be really grateful.

Hey everyone! I hate to be the one to mention Christmas in November, but it is just around the corner 😆 Christmas is the busiest time of the year to be selling wall art on Etsy. This is great, and often means a lot more sales and therefore ££! However, it can also lead to things you need to be aware of, such as delivery delays, closures, etc. We have put together a little document, going through everything you need to know about selling Wall Art on Etsy! PLEASE 🙏 READ 🙏 THIS 🙏 Christmas is an incredibly busy time of year and it helps us (and helps us help you!) if you are aware of everything to come in the next 6/7 weeks. Take a read on our website: https://www.printshrimp.com/blog/guide-to-christmas-etsy Or, I will attach the guide below :D Good luck everyone, I hope this season brings you plenty of joy but more importantly plenty of sales!!