@Victor Adeleye the operation side, the handoff side, is the next thing I need to work on. It's probably even more important than estimating because I can sell jobs all day long, but if we don't know what to do with them once we sell them, it's going to be a mess. I am working on creating an onboarding form for the office and the salespeople to fill out collectively. It provides all the information about the job that anybody could possibly need, including details like: - gate codes - fence codes - whether they have dogs - which client is the main person to talk to - any little thing that needs to go in multiple places as well We fill out the information on the form, and it goes into its designated fields in our CRM program. From there, we can automate the work orders and the tasks being created because the information is already put in somewhere. When the work orders are created, that information is on them from the very beginning. That's my next step: the onboarding form. and figuring out the following: What is the best way to create it, what format should I use to make it very user-friendly, and how can I tie it back into our CRM to fill in all the information once, not 10 times?