Job Location: Fully remote. Candidates must reside and work within the United States. Job Responsibilities: - Integrate data from multiple data sets, examine and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders - Experience in setting up, deploying, configuring, and monitoring multiple systems - Provide timely, accurate and reliable management reporting and review of data. - Create innovative solutions to an extensive range of complex data analysis requests - Assist in the development of additional information system projects, as needed• Verify data quality to ensure accurate analysis and reporting Job Requirements: - Bachelor’s degree in MIS, Statistics, Mathematics, Business Management or a related field and a minimum of 3+ years of demonstrated experience (coursework or professional experience) with databases, SQL query development and at least one scripting language (Python, R, or other) OR a Master's Degree and 1+years of demonstrated experience. - Detail-oriented with excellent data and quantitative skills - Demonstrated ability to apply innovative and resourceful solutions to solve challenges and the ability to meet detailed project goals while working autonomously - Must have excellent written and verbal skills with the ability to clearly organize thoughts and/or document content and convey complex concepts effectively regardless of audience - Must be proficient with Microsoft SQL Server and SQL Reporting Services, Microsoft Excel, Microsoft Access and other database tools

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The role would require a cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals. Responsibilities: - Monitor accounts to identify outstanding debts - Review previous data for each debt or bill - Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues - Identify the root cause of non-payment - Resolve billing concerns - Report on collections update and accounts receivable status - Communicate with the sales department to maintain accurate and updated information on client contract and other information - Maintain a logs of calls and record any payment updates from the customer - Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information - Identify critical accounts and endorse them to managers as needed for proper escalatory measures - Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.) - Build out SMART action plans for delinquent accounts - Aim to have a 95% collection rate on a quarterly basis Requirements and Skills: - Professional and clear communication (verbal and written) - High attention to detail - Comfortable with math and data - Strong judgment in customer-facing decisions and live interactions - Mileage for feedback (high "coachability") - Ability to build relationships with customers - General professional hygiene (e.g., always on time, follows through on commitments, etc.) - Active listening - Negotiating skills - Patience and stress management - Problem-solving and critical thinking skills - Quick adaptability to changes - Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone softwares like Amazon ConnectGenerally, it's expected you can adapt to changes in technology