Snapshots are a little bit of magic Install them into your agency account and then push them through to a subaccount and you can magically have whole new workflows, forms, web pages and more. But sometimes it can be confusing. There's often a question about whether one snapshot will conflict with another and what will happen. And sadly it is possible if you are getting snapshots from different places. But I wanted to share some details about how I look/think about snapshots when I create them and build my bots. 1. I identify what custom fields and values I need for the bot, like a field for conversation history, or the first message to be sent 2. I create them with a naming structure that reflects the bot like "Reputation Convo History" or "Demo Tool - First Message" 3. I create folders for the custom fields and values 4. I repeat the same process for workflows - separate naming for each bot to minimise conflicts This way, I can have multiple bots installed into the same subaccount for a client without any conflicts. Hope it helps!