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RIA Operators

1k members โ€ข Free

2 contributions to RIA Operators
Advisor Documents in Schwab Digital Onboarding
Does anyone use Schwab's digital onboarding to e-sign advisor documents? Would you be willing to talk me through your process? I'm hoping to password protect part of the document against editing and yet still have a couple of blanks filled out and require a signature and date. We need to actually have a signature on the document, not just a receipt that says it was signed. I can't find any procedures. Thank you in advance!
15-Minute Introductory call for prospects
Do any of your offices offer a 15-Minute Introductory call to prospects to vet them? If so, who is doing that call i.e. the advisor, marketing, operations? Can you also share the questions that are asked on that call? TIA
0 likes โ€ข Aug 13
I am client services. In our office, two of us who are client services take 15-minute intro calls from prospects. (Usually booked from a link on our website.) Some of the questions we ask are: How did you hear about us, personal info, tell me about your situation, ask about financial details, employment status, own & owe, any follow-ups to those, next steps, schedule discovery meeting with planner or refer elsewhere.
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Carol Bobke
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3points to level up
@carol-bobke-9319
Creating a client experience of confidence and joy

Active 3d ago
Joined Aug 13, 2025
Huntington Beach, CA
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