The story goes like this. The customer purchased the hot tub upon delivery, and the movers dropped it 2 feet off the truck. The customer refused delivery, and the hot tub mover refused to take the hot tub with them. Meanwhile, we were contacted by the customer who hooked us up with the manufacturer. They paid us $500 to come get it. It was still in the box. We moved it to our shop, filled it up, glued a cover back together, and sold it with full disclosure. $3000 took about 4 weeks. This crazy stuff happens, and it happens with different items, but it happens more often than most people think.