@Erin Booth My focus at the job I just got laid off from? Well I did about 5 years as a technical and account support specialist. Basically, I helped the people who came to install or fix your cable equipment, troubleshoot problems over the phone or I fixed problems with people's cable accounts on the back end. Then they moved me over to routing for almost 5 years, where I would route and dispatch customer cable appointments to about 20-40 different technicians out in the field. So yeah, I can use a ton of different office applications and software. I can communicate with just about anyone in and out of high pressure situations. I can organize an inbox and put appointments in calendars. But I don't have any certifications or specializations in those areas. I took the same basic job training class that 100 other fellow employees did and I just followed those instructions. If you were to ask me to teach a class on communication, customer service or coordinating things, I would be just giving you the same answers or frameworks you could get from a Google search or AI query. That's what I meant by expertise, I don't know if I have anything that can make me stand out. I could give my anecdotes and stories about one-off situations, but that's about it. Lol