I have completed module 3 and all assignment but module 4 is still locked. Help me please @Godwin Mbah

Hi Does anyone know what I need to do to unlock module 4 as I have finished module 3... Thanks in advance

Service Cloud Training Session - Team Alpha Summary Overview This was a comprehensive introduction to Service Cloud in Salesforce, focusing on customer support management and case handling. The session covered foundational concepts, practical demonstrations, and real-world applications. Key Topics Covered What is Service Cloud? Service Cloud is a Salesforce application designed to manage customer support and complaint resolution. It enables organizations to: - Track customer issues and complaints as cases/support tickets - Automate customer interactions across multiple channels (email, phone, chat, web) - Store all customer-related data securely in the cloud - Provide efficient support to customers at scale Core Concepts Cases vs. Other Objects: - Cases are the primary object in Service Cloud (similar to Opportunities in Sales Cloud) - Cases have auto-numbered IDs rather than names - Each case tracks a customer issue from creation through resolution Service Level Agreements (SLAs): - Formal contracts defining expected service response and resolution times - Examples: "We'll respond within 24 hours" or "Premium customers get 12-hour support" - Violations can trigger escalations and have business implications Key Performance Indicators (KPIs): - NPS (Net Promoter Score): How likely customers are to recommend your service - CSAT (Customer Satisfaction Score): Overall satisfaction with service - CES (Customer Effort Score): How easy it was for customers to resolve their issue Case Management Interfaces Service App vs. Service Console: - Service App: Shows one case at a time; requires tab switching between cases - Service Console: Displays multiple cases simultaneously on one screen using tabs; more efficient for high-volume support teams Both interfaces access the same data—it's just a difference in user experience. Case Creation Methods Cases can be created: 1. Manually — Support agents create cases directly 2. Automatically — Via Email-to-Case, Web-to-Case, or phone integrations 3. Internal Ticketing — Admins can build systems for internal users to log support tickets

I am very pleased to have completed Module 3! We move!!!🕺🕺🕺

It looks like I do not have the developer org edition of the salesforce... I clicked to get the developer edition and I got this...and have not received any email...where else can I check to find the email please?????