Hi, Me again. Sorry. I am trying to upload a photo to Etsy of a print by itself so that I can clearly show detail at the bottom of the poster, where there is some text. However, every time I upload a print it cuts the bottom off to fit it within the thumbnail. Even when I click through the bottom part of the print is missing. I assume I need to change the ratio, but what would I need to use? Hope this makes sense! Thanks so much.

I set up my shop last week and very gradually adding prints to it. For the first few days, I had a flurry of scam emails asking me to click links to update payment details etc. which I expected after being warned in the videos. However, I posted a new print about half an hour ago and have had an email with just one line asking me to confirm sizes. There are no messages on my Etsy profile just this direct email. Is it possible that prospective buyers can email me directly? I am trying to find where my email might be displayed? Or is this another scam? TIA

Hello all 👋, I hope you are all having a happy and successful week! I am a complete newbie and trying to get through the list of things I need to do to get my shop set up. I have been watching, pausing, rewinding and rewatching the videos to help me through each step. I've got quite stuck with updating policy settings in Etsy. In the video they suggest not allowing returns/exchanges and to detail the reason why (items are made to order etc). I have the returns/exchanges set to not accepted but cannot find where I am able to include an explanation about why and that exchanges will be accepted for items damaged on delivery. Where do I include this information please? Thanks so much for your help.