Does anyone have a recurring commercial customer that pays by credit card? If so, I'm wondering how you handle the credit card processing fees (i.e. increase the invoice price, disclose that the price is plus processing fees, or just eat the fee yourself). For residential customers, I give them the 4-5 options for payment and let them know I take credit cards but there is an additional processing fee and there has been no issue. For commercial clients, I'm going to require credit cards on file so I can charge immediately. I'm just trying to figure out the best way to package it since I'm not offering another way for them to pay. Stripe charges nearly 3% and my CRM takes 1% so the 4% really adds up over time so I want to pass this along. Thanks!

Hi All, we are try to create a training program for newly hired technicians as well as establish Standard Operating Procedure… we could use as much help as possible.

If windows are very dirty, is there sense to use traditional and then use WFP to follow up the traditional wash?

Hi All! I'm curious how you handle heavy furniture, like beds, couches, and plants, that block interior window access? Same question for deep bay windows over kitchen sinks with multiple panes of glass in all directions. I can't imagine we would climb on their countertop, and a pole seems challenging with all the angles. ChatGPT says you should never move or climb on a customers furniture or countertops because it opens you up to liability and many insurers don't allow it (damaged floors, furniture, surfaces, hurting yourself, etc.). I'm putting it into my T&C's that customer must clear access and open blinds to any interior windows they want cleaned and will mention that to the client ahead of time. I'm curious what you do?

I thought I heard or read someone mentioning a national insurance company. If so, please share said info. In advance, thank you!