@T D Thanks, TD. Do you service any commercial clients? If so, have you received any push back from them about the fee?

@T D Thanks, TD. That helps.

Welcome, Daniel! You certainly have a lot of experience and should do really well on your own. It's your Dad still running his own company? At first, I thought you were going to say you took over the company from your Dad.

Welcome, Scott!

Hi Scott, you are right to be suspicious. I don't know if what you received is legitimate but I would suggest you go to a website like https://www.namecheap.com/ or GoDaddy and just look a different variations for your business name and buy the domain there.

Hi TD! Smart move thinking about this now. There are others here who can probably offer more window cleaning specific advice, but I've created training manuals for other businesses. A good place to start is by writing down everything you do before, during, and after a job. That gives you the foundation for a training manual, checklists, and eventually training videos. It's also important to clearly communicate your expectations from the beginning and provide regular feedback, both positive reinforcement and constructive coaching, so new hires always know where they stand. If they'll eventually be working on their own, I'd definitely include plenty of ride-along training first. It gives you the opportunity to teach your quality standards, the technical aspects of the job, and how you want customers to be treated. Hope that helps a little, and best of luck as you grow your business!

@T D It was for an accounting department in commercial real estate.