🚀 New Feature Release: Flex Mode!

Flex Mode lets your agents navigate flexibly between nodes as customers jump between topics, have multiple requests, or change direction mid-call.

With the introduction of Flex Mode, you can:

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Control when your conversation agent switches between rigid and flexible behaviour using components

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Use flexible mode when you need natural navigation across nodes without repetition or restarts

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Use rigid mode when you need strict, error-proof sequencing

Perfect for complex support flows, multi-service requests, and any conversation where customers have multiple/varied requests in a single call.

How to enable: Agent/Component Settings → Enable Flex Mode

Available now. All Retell users. No extra cost.

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