How do you handle it when a client wants you to learn a new tool but won't pay for the time it takes to actually learn it?

Happening to me right now and I genuinely don't know what to do 😞 she wants me to learn a whole new project management system by next week and just assumes I'll figure it out in my own time. I don't want to seem difficult because she's my biggest client but I also spent 4 hours this week just watching tutorials and I wasn't paid for any of it. is this normal? do you just absorb it or is there a way to bring it up without making things awkward? I really need some advice on this one.

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