24d • Breakroom - Chat
Do Your Staff Have the Right Tools?
Most problems on the retail floor are not staff problems. They are tool problems.
If your team cannot do the job, look at what they are working with.
Ask yourself:•
Do they have clear procedures•
Do they have fast access to product knowledge•
Do they have training that matches real tasks•
Do they know what good looks like•
Do they understand the goals for the day•
Do they have working equipment that saves time, not wastes it
You cannot expect high performance from people who do not have what they need.
Strong teams grow when managers remove friction.
Give them tools that help them work smarter, not harder.
If you want ready made guides, templates and training resources, you can use the online toolkit I put together. It helps retail teams lift performance with simple tools that work.
Use it here:https://ozretailtoolkit.com/
Tell your team what you expect.
Then give them the tools to hit the target.
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Do Your Staff Have the Right Tools?
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