Christmas rush is coming. Your team needs support, not pressure.

• You set the pace, so keep communication clear.

• Give your staff simple systems they can follow.

• Plan breaks early so no one burns out.

• Keep the backroom organised so the floor stays calm.

• Remind your team that customer patience drops, so your patience must rise.

• Celebrate the small wins each day. It boosts morale fast.

Your staff carry the season.

Your leadership carries them.

If you support them now, they will support every customer who walks in.

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