At a point in time, every person on the tools gets overwhelmed, and stressed. The phone keeps ringing, emails keep coming, and these are important things that require attention. Try and work and do all these admin tasks....not going to end well...your going to forget a step, forget a tool, etc. Been there done that... But wort of all, if you don't answer the phone or emails in a timely manor, the work will go to someone else. Consider this... hire a admin to feild your calls, take messages, reply to emails, etc. And dont tell me its not in the budget... You make the budget, and your pricing. I did this for years..." Cant afford it..." But really you cant afford not to... It can be your partner, wife, daughter, stay at home mom... or little old lady down the block. It does not have to be full time, Can be for a few hours a day, while you work on the tools, getting the jobs done efficiently, and accurately. Time you dont have to answer phones, and email. Consider it... think of what it would do...you can adjust your overhead rate, to accommodate the cost...