Before starting my week of shows, usually on a Sunday, I'll confirm every show via email and say something like this:
Hi Sandy,
Looking forward to sharing music with your residents this week! Confirming the show THIS Tuesday, October 20th, at 2pm. Do I have this date and time correct? Please find an invoice attached to this email and let me know if you need anything else:)
Cheers,
Chris
If I don't get a confirmation back by the day of the show, I call the community and confirm I am indeed on their calendar for that date and time. Additionally, I will confirm my contact information for the activities director is correct and whether anything has changed since my last visit. (Because I hadn't gotten a response from my email)
The secretary usually knows what's going on and can check the calendar to confirm the show and times. ALWAYS confirm and have.a digital record of the converstaion-not just a phone call. Get the secretary's email and send the confirmation to her. This helps when checking on late payments if that happens in the future.