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🤝 Trust Is the Missing Layer in Agentic AI
We are not limited by what AI agents can do. We are limited by what we trust them to do. As conversations accelerate around agentic AI, one truth keeps surfacing beneath the hype. Capability is no longer the bottleneck, confidence is. ------------- Context: Capability Has Outpaced Comfort ------------- Over the past year, the narrative around AI has shifted from assistance to action. We are no longer just asking AI to help us write, summarize, or brainstorm. We are asking it to decide, route, trigger, purchase, schedule, and execute. AI agents promise workflows that move on their own, across tools and systems, with minimal human input. On paper, this is thrilling. In practice, it creates a quiet tension. Many teams experiment with agents in contained environments, but hesitate to let them operate in real-world conditions. Not because the technology is insufficient, but because the human systems around it are not ready. The moment an agent moves from suggestion to execution, trust becomes the central question. We see this play out in subtle ways. Agents are built, then wrapped in excessive approval steps. Automations exist, but are rarely turned on. Teams talk about scale, while still manually double-checking everything. These are not failures. They are signals that trust has not yet been earned. The mistake is assuming that trust should come automatically once the technology works. In reality, trust is not a technical feature. It is a human layer that must be intentionally designed, practiced, and reinforced. ------------- Insight 1: Trust Is Infrastructure, Not Sentiment ------------- We often talk about trust as if it were an emotion. Something people either have or do not. In AI systems, trust functions more like infrastructure. It is built through visibility, predictability, and recoverability. Humans trust systems when they can understand what is happening, anticipate outcomes, and intervene when something goes wrong. When those conditions are missing, even highly capable systems feel risky. This is why opaque automation creates anxiety, while even imperfect but understandable systems feel usable.
🤝 Trust Is the Missing Layer in Agentic AI
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The Secret to Getting 10x More Relevant Results in ChatGPT
In this video, I show you every way to customize ChatGPT as of October 2025. This includes personalization options for both the free and paid plans, so no matter how you use ChatGPT, this video will teach you how to set it up to get the best results!
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3 things I do every weekend to set up my week
I’ve learned this the hard way. If you wait until Monday to get focused, you’re already behind. Here’s how I set up my week before it starts: 1. I choose ONE win that mattersNot a to-do list. Not busy work. One outcome that actually moves my life or business forward. That goes on the calendar first. 2. I remove friction ahead of time I look at my week and ask,“What’s going to trip me up?” Too many meetings, distractions, low-energy days. I fix it now so I’m not relying on willpower later. 3. I reset my environment Desk clear. Calendar clean. Priorities visible. When Monday hits, I don’t want to think... I want to execute. This isn’t about discipline. It’s about design. Winning weeks are built before they begin. What about you? What’s the ONE thing you do to set yourself up to win the week ahead? Drop it below 👇
90 Day Ai Business Goal
Im inspired by @Taresa O'Brien’s post to share my 90 day goal To help 100 people, help 10 businesses they know, to benefit from Ai Voice, TXT and Chat, without having to be an expert in tech. My goal for the summit is to learn, grow and help others. Tony helped me realise that contribution was my second highest value, after love and connection (DWD 2012 Gold Coast, AU). In 2013 at Namale, Business Mastery it was reinforced for me that CANI constant and never ending improvement compounds over time into massive business progress. That the one who delivers the most massive value wins and to fall in love with my customer, not the product, the service or the tech, My goals seem so tiny compared to what Dean and Tony are mustering here for the summit. Im so grateful to model their success and get access to the best in class AI people. However I know that if I help only 1,000 starfish, its very meaningful to those starfish. (the 1 starfish metaphor expanded). I have absolute certainty that the end user businesses will massively benefit and the 100 helpers will massively benefit. If those things are true, I will massively benefit. I know this by doing this for 2.5 years and with 30 years of experience. In HK I once had a business that provided an essential service to the second largest demographic, after HK Chinese. In that business we had 300 ‘helpers’ who massively benefitted every week. After 90 days that business sold 25,000 things a week to that community and became a household brand in that community. My goals may be small, but I’ll be proud to get even half way there. What are yours? Dont be shy, The journey of 1,000 miles begins with a single step. we all had to take that same first step. go for it.
The AI burnout cycle is real.
Learn a tool. Chase the next one. Automate the wrong things. Work harder. Repeat. Here's what I've learned helping leaders build with AI: The ones who win aren't moving faster. They're moving with more intention. Clarity before tools. Strategy before automation. Systems before hustle. This isn't about doing less; it's about designing better. Which of these 10 do you need to prioritize most right now?
The AI burnout cycle is real.
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The AI Advantage
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